topic Freezing min box in Sky Q

Freezing min box

Maddison0430 — Wed, 06 Sep 2023 15:59:31 GMT

Hello, I have 2 mini boxes. One works fine (furthest away in another part of the house) the other freezes constantly for long periods and is unwatchable. I have done a software update, reboot, reboot router, sky q, boosters, mini box in that order. Reconnected WiFi to the box also. I have strong broadband in the room (145mb) but cannot get the thing working. Help!

Re: Freezing min box

Lisa-P1987 — Fri, 08 Sep 2023 08:58:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Freezing min box

Addie15 — Sun, 10 Sep 2023 09:00:50 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.