topic Sky Q box issues in Sky Q

Sky Q box issues

Kirsty25 — Wed, 06 Sep 2023 15:48:17 GMT

Our Sky Q box is doing some strange things. Initially it stopped recording so we had to reset the hard drive.

It is now having even more problems. Apps (Netflix, Prime etc) are hit and miss as to whether they'll work. Even live TV is sometimes cutting out.

I decided to try to factory reset the box using the 001 menu but that doesn't seem to be working either!

Any ideas would be gratefully received

Lisa-P1987 — Thu, 07 Sep 2023 15:53:02 GMT

Hi there @Kirsty25 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147