https://helpforum.sky.com/t5/Sky-Q/Book-an-Engineer/m-p/4405277#M598142 <P>I am upgrading to SKY Q the engineer was booked to be at my address today but has let me down. I need to book another appointment to upgrade my system</P> Wed, 06 Sep 2023 15:33:02 GMT maic61 2023-09-06T15:33:02Z https://helpforum.sky.com/t5/Sky-Q/Book-an-Engineer/m-p/4405277#M598142 <P>I am upgrading to SKY Q the engineer was booked to be at my address today but has let me down. I need to book another appointment to upgrade my system</P> Wed, 06 Sep 2023 15:33:02 GMT https://helpforum.sky.com/t5/Sky-Q/Book-an-Engineer/m-p/4405277#M598142 maic61 2023-09-06T15:33:02Z https://helpforum.sky.com/t5/Sky-Q/Book-an-Engineer/m-p/4405291#M598144 <P>This link explains what happens next:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-tv-engineer-visits" target="_blank">https://www.sky.com/help/articles/sky-tv-engineer-visits</A></P> <P>&nbsp;</P> <P><STRONG><SPAN>My Sky engineer hasn't arrived</SPAN></STRONG></P> <P><SPAN>Your engineer can arrive at any time within the time slot we gave you for your visit. The visit might have been missed by you or the engineer if your visit slot has passed - that’s after 1pm for an AM visit or 5pm for a PM visit</SPAN></P> <DIV id="accordion-2-0-content" class="content__Wrapper-sc-a6avr1-0 xKXob c-group-accordion-content" role="region" aria-labelledby="accordion-2-0-heading" data-test-id="group-accordion-content-0"> <DIV class="o-layout"> <DIV class="o-layout__item"> <P class="text__Text-sc-18j6s8h-0 hOQrPp">&nbsp;</P> <P class="text__Text-sc-18j6s8h-0 hOQrPp"><STRONG>What happens next</STRONG></P> <P class="text__Text-sc-18j6s8h-0 hOQrPp">We’ll call you to rebook your visit for the earliest possible date. Usually, it’s the same day as your visit, but sometimes might be the next morning if you have a PM appointment. Missed the call? Don’t worry, we’ll leave a voicemail, if we can, and still book you the first available date. Sign in to<SPAN>&nbsp;</SPAN><A class="link__Element-help-lib__sc-8cuppn-0 eyRmIi" href="https://www.sky.com/ordertracking" data-test-id="base-link" target="_blank">Track my order</A><SPAN>&nbsp;</SPAN>to check or change the visit we’ve booked for you.</P> </DIV> </DIV> </DIV> Wed, 06 Sep 2023 15:50:54 GMT https://helpforum.sky.com/t5/Sky-Q/Book-an-Engineer/m-p/4405291#M598144 caesarome 2023-09-06T15:50:54Z https://helpforum.sky.com/t5/Sky-Q/Book-an-Engineer/m-p/4405292#M598145 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3831331">@maic61</a>&nbsp; &nbsp;Sorry, only Sky can help you there. You need to contact them.</P> Wed, 06 Sep 2023 15:51:22 GMT https://helpforum.sky.com/t5/Sky-Q/Book-an-Engineer/m-p/4405292#M598145 MightyQuinn 2023-09-06T15:51:22Z