topic Re: SKy Q box connection repeatedly dropping in Sky Q

SKy Q box connection repeatedly dropping

Matt4 — Sat, 02 Sep 2023 22:20:52 GMT

I'm having issues downloading anything to my Sky Q box. I've gone through numerous network resets and the status screen continually repeats between before my connected and having no connection. This happens every 30 seconds or so.
Every other device in my house works just fine so it must be a Sky issue.

Re: SKy Q box connection repeatedly dropping

Lisa-P1987 — Mon, 04 Sep 2023 12:02:20 GMT

Hi there @Matt4 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKy Q box connection repeatedly dropping

Lisa-P1987 — Wed, 06 Sep 2023 12:17:47 GMT

We are still looking to help you @Matt4 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks