topic Hello, My Sky Q box is not working. It is coming up as a Viewing card not paired. in Sky Q

Hello, My Sky Q box is not working. It is coming up as a Viewing card not paired.

Ravi — Wed, 06 Sep 2023 11:00:13 GMT

I have tried to remove the card unplug it and start again but it is still not working.

Re: Hello, My Sky Q box is not working. It is coming up as a Viewing card not paired.

oldfella — Wed, 06 Sep 2023 12:03:08 GMT

@Ravi wrote:

I have tried to remove the card unplug it and start again but it is still not working.

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Hello, My Sky Q box is not working. It is coming up as a Viewing card not paired.

Ravi — Thu, 07 Sep 2023 20:18:14 GMT

Thank you, I tried doing that but it didn't work. But now it is working. Thank you