topic Re: Sky Q Mini won’t connect in Sky Q

Sky Q Mini won’t connect

Nmb0606 — Tue, 05 Sep 2023 09:00:56 GMT

I'm looking for help. I am going round in circles trying to re-connect a sky Q mini.

It is in the room where it was set up by Sky engineer, with a booster in the same room that's connected/wires to the dish I believe:

the sky q mini status is showing as not connected to either the network or the main Q box. But when I follow the process in the sky help section, it won't go beyond reconnecting - it gets going on the process and then the sky mini powers off. I cannot get beyond this point: what can I do?

Re: Sky Q Mini won’t connect

Tom-W19 — Wed, 06 Sep 2023 07:47:01 GMT

Hi @Nmb0606

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Mini won’t connect

Addie15 — Sat, 09 Sep 2023 08:56:13 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.