topic Re: Sky red button content not working in Sky Q

Sky red button content not working

Steve.oldham — Mon, 04 Sep 2023 17:55:13 GMT

I'm relatively new to Sky Q having only upgraded from Sky + a couple of weeks ago.

The Sky red button content is not loading. I get the message "Sorry, this app is currently unavailable. Please try again later."

BBC red button content is working.

I've rebooted the box and also performed a software download, but to no avail.

Any ideas, please?

Thanks!

Re: Sky red button content not working

Steve.oldham — Tue, 05 Sep 2023 14:50:16 GMT

Can I bounce this one, please? 😂

Re: Sky red button content not working

Steve.oldham — Tue, 05 Sep 2023 17:20:33 GMT

Ok this randomly seems to have fixed itself. The Sky+ light on my Sky hub is now illuminated and the red button works. Previously it wasn't, and it didn't...

I had presumed that light was obsolete now I've migrated to Sky Q. Any ideas why it might have been off, and how to fix if this reoccurs?

Re: Sky red button content not working

Laing1 — Tue, 05 Sep 2023 17:23:31 GMT

@Steve.oldham wrote:

Ok this randomly seems to have fixed itself. The Sky+ light on my Sky hub is now illuminated and the red button works. Previously it wasn't, and it didn't...

I had presumed that light was obsolete now I've migrated to Sky Q. Any ideas why it might have been off, and how to fix if this reoccurs?

@Steve.oldham what sky router do you have as if you have sky Q you should have been given a new Sky Q hub (er110/er115) at least

Re: Sky red button content not working

Steve.oldham — Tue, 05 Sep 2023 17:29:28 GMT

@Laing1 it's an SR102. Had it for years.

Re: Sky red button content not working

Laing1 — Tue, 05 Sep 2023 18:50:03 GMT

@Steve.oldham wrote:

@Laing1 it's an SR102. Had it for years.

@Steve.oldham that ridiculous then Sky should have sent out the newer Er110/115 as they act as part of the sky mesh. Next time you speak to Sky i'd mention it and see if they will send out the newer router the down side of the ER110/115 is it only has 2 ethernet ports on the back but the even newer broadband hub (sr203) has 4 ethernet 4 ports