topic Q box disconnecting in Sky Q

Q box disconnecting

JDickson — Tue, 05 Sep 2023 16:21:41 GMT

Sky Q constantly disconnecting so annoyed w it now . Keep getting a message saying problem please reset or use a booster

Re: Q box disconnecting

Mr+Flibbles+86 — Wed, 06 Sep 2023 08:14:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Q box disconnecting

Lisa-P1987 — Fri, 08 Sep 2023 11:03:35 GMT

Thanks for chatting to us @JDickson . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Q box disconnecting

JDickson — Fri, 08 Sep 2023 11:07:15 GMT

I'm thinking of cancelling my subscription. I asked a question and it wasn't answered now I'm told because I didn't engage. This problem w skyQ consistently disconnects. What can I do to get a result?