topic Re: Netflix in Sky Q

Netflix

Ray+cov — Tue, 05 Sep 2023 09:45:37 GMT

Hi folks, had this problem now for about 3 months or more. Netflix will not open downstairs, we have to do the usual reboot. However upstairs on the puk it opens straight away. Any help appreciated.

Re: Netflix

GD1 — Tue, 05 Sep 2023 09:46:55 GMT

@Ray+cov You've posted in the Sky Q forum, Sky Q does not have puks tht is s Glass/Stream setup. Can you confirm what system you have?

Netflix

Ray+cov — Tue, 05 Sep 2023 10:41:00 GMT

With reference to my earlier post we have skyq, sorry for the confusion caused.

Re: Netflix

GD1 — Tue, 05 Sep 2023 10:46:28 GMT

@Ray+cov Can you also make sure when replying to a thread you use the reply button in this thread as creating new threads for each response isnt helpful.

To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Netflix

Ray+cov — Tue, 05 Sep 2023 10:49:41 GMT

Thankyou

Re: Netflix

Lisa-P1987 — Tue, 05 Sep 2023 11:08:03 GMT

Thanks for escalating this. We’ve sent @Ray+cov an invite to chat.

Re: Netflix

Ray+cov — Tue, 05 Sep 2023 12:03:39 GMT

hi Lisa, netflix a lot of times will not open, we have to do the normal reboot, however on the mini boxes upstairs they open straight away. We also have sky fibre direct to the house.