topic Re: Netflix suddenly in Spanish in Sky Q

Netflix suddenly in Spanish

Andrew1976 — Mon, 04 Sep 2023 21:23:07 GMT

My Netflix app through Sky Q is suddenly in Spanish. My profiles have all disappeared and I cannot see any way to change it. It seems to be logged in with a Spanish email as well. Anyone had this?

Re: Netflix suddenly in Spanish

Chodley — Tue, 05 Sep 2023 07:11:19 GMT

Yeah, account has been hijacked by someone. You'll need to call Netflix I believe.

Re: Netflix suddenly in Spanish

Quoman7 — Tue, 05 Sep 2023 07:57:58 GMT

@Andrew1976 wrote:

My Netflix app through Sky Q is suddenly in Spanish. My profiles have all disappeared and I cannot see any way to change it. It seems to be logged in with a Spanish email as well. Anyone had this?

Hi @Andrew1976 Have you tried logging out of the Netflix app then logging back in with your SKY credentials?

In the Netflix app go into help and then scroll down to sign out.

Re: Netflix suddenly in Spanish

Chodley — Tue, 05 Sep 2023 09:40:48 GMT

@Quoman7 wrote:
@Andrew1976 wrote:
My Netflix app through Sky Q is suddenly in Spanish. My profiles have all disappeared and I cannot see any way to change it. It seems to be logged in with a Spanish email as well. Anyone had this?
Hi @Andrew1976 Have you tried logging out of the Netflix app then logging back in with your SKY credentials?
In the Netflix app go into help and then scroll down to sign out.

what Sky credentials can you use to authenticate on netflix?

Re: Netflix suddenly in Spanish

Andrew1976 — Tue, 05 Sep 2023 09:51:45 GMT

Hi @Quoman7. I just tried your suggestion and after a bit it logged in to the same version. I have added new profiles that are in English and managed to change the Spanish one over so at least we have the access back. We have lost all the profiles including the kids watching histories etc. which is very frustrating. I will be calling Sky today with very low hopes of it getting resolved!

Re: Netflix suddenly in Spanish

Invisiblename — Tue, 05 Sep 2023 10:09:03 GMT

@Andrew1976 wrote:
Hi @Quoman7. I just tried your suggestion and after a bit it logged in to the same version. I have added new profiles that are in English and managed to change the Spanish one over so at least we have the access back. We have lost all the profiles including the kids watching histories etc. which is very frustrating. I will be calling Sky today with very low hopes of it getting resolved!

Pretty sure it's not a Sky issue, you need to speak with Netflix

Re: Netflix suddenly in Spanish

Chodley — Tue, 05 Sep 2023 11:16:50 GMT

@Andrew1976 wrote:
Hi @Quoman7. I just tried your suggestion and after a bit it logged in to the same version. I have added new profiles that are in English and managed to change the Spanish one over so at least we have the access back. We have lost all the profiles including the kids watching histories etc. which is very frustrating. I will be calling Sky today with very low hopes of it getting resolved!

Did you change your password?

also - look for strange credit cards on your account. Hackers sometimes add them to do verification so they can change important account details. Remove them if you see any.

Yeah this has nothing to do with Sky. No point calling them.

Re: Netflix suddenly in Spanish all my profile has gone

Travey61 — Wed, 13 Dec 2023 19:19:42 GMT

My Netflix is now in Spanish and my profile has gone why

Re: Netflix suddenly in Spanish all my profile has gone

Laing1 — Wed, 13 Dec 2023 20:17:24 GMT

@Travey61 wrote:

My Netflix is now in Spanish and my profile has gone why

@Travey61 at a guess your account has been hacked you are best to contact Netflix with rgards to this

Re: Netflix suddenly in Spanish all my profile has gone

Shannasmummy — Tue, 02 Jan 2024 10:08:06 GMT

as a sky cust my netflix app went to spanish, i called sky, cancelled netflix then added it back on, turned sy box off then on it logged me out but app still uin spanish, googled the spanish word for login, found it logged in with my details and the app went back to english and i got my account access back

Re: Netflix suddenly in Spanish all my profile has gone

Chodley — Tue, 02 Jan 2024 13:26:20 GMT

@Shannasmummy wrote:
as a sky cust my netflix app went to spanish, i called sky, cancelled netflix then added it back on, turned sy box off then on it logged me out but app still uin spanish, googled the spanish word for login, found it logged in with my details and the app went back to english and i got my account access back

See the comments above about changing your password and removing any unknown credit cards on your profile.

Re: Netflix suddenly in Spanish

sitandspin — Sun, 07 Jan 2024 00:09:32 GMT

After a fun night trying to sort I managed in the end via Netflix live chat and also doing the following,

Go to the Netflix app on Sky Q and on the screen
with the random profile press the following buttons
on the Sky remote
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,
Up, Up
This opened a hidden menu. I got the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab

Netflix Live chat were then able to log the hackers out of Netflix on my sky q box reset the email address associated with the Netflix account back to my own email address, and sent me links to follow to reset password and PIN numbers on the Netflix website on my mobile phone

Re: Netflix suddenly in Spanish

Lilolill — Mon, 08 Jan 2024 06:54:20 GMT

I've had this same issue, this is how to fix it:

on the 3rd or 4th Spanish profile, log in using PIN code 1234, then go to settings and log out. You may need google translate to help but this enables you to log out of this glitched account. Then log in your own account and all should be good.

Re: Netflix suddenly in Spanish

Chodley — Mon, 08 Jan 2024 07:36:39 GMT

@Lilolill wrote:
I've had this same issue, this is how to fix it:

on the 3rd or 4th Spanish profile, log in using PIN code 1234, then go to settings and log out. You may need google translate to help but this enables you to log out of this glitched account. Then log in your own account and all should be good.

Are you saying the Sky box is logging you into a different account than it should be? You don't even get to choose do you?

Re: Netflix suddenly in Spanish

Lilolill — Mon, 08 Jan 2024 15:07:46 GMT

I had it logging into the same Spanish account on two out of three boxes. SKY don't know what's going on, baffled all the engineers. Anyway at least I know how to get logged out unless they change the PIN code .

Re: Netflix suddenly in Spanish

Chodley — Mon, 08 Jan 2024 16:13:50 GMT

So when you log back in - it's not got those profiles and isn't in Spanish?

Re: Netflix suddenly in Spanish

Lilolill — Mon, 08 Jan 2024 16:53:25 GMT

As it allowed me to log out of the Spanish account it reboots to allow me to log into my account.

Re: Netflix suddenly in Spanish

Chodley — Mon, 08 Jan 2024 17:43:27 GMT

So if you're back in your account, how will them changing a PIN in a profile on their account affect you?

Re: Netflix suddenly in Spanish

Lilolill — Mon, 08 Jan 2024 18:38:25 GMT

It won't only if others that have reported this issue. I've dug around on the forums and it's been happening randomly for a while, same Spanish account with 5 users.

Even a factory reset doesn't clear it.

Re: Netflix suddenly in Spanish

Chodley — Mon, 08 Jan 2024 20:29:43 GMT

Yes that's because all their accounts (not 5 but huge numbers of them, it's very common if you google) were hacked. I'm trying to understand why yours seems to have been a completely different account that your box logged into.

(I suspect it's not and yours is also a hacked account and you should change your password and boot all other devices off)