topic Re: Sky q keep disconnecting from wifi in Sky Q

Sky q keep disconnecting from wifi

RachPrim — Sat, 29 Jul 2023 14:01:56 GMT

Anyone else had a resolution to sky q box keep disconnecting from WiFi. Its everytime I turn TV on lately I'm having to reset.

I'm that fed up of it now thinking of cancelling the lot

Re: Sky q keep disconnecting from wifi

Greenfingers001 — Sun, 30 Jul 2023 07:28:08 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q keep disconnecting from wifi

robbiemckuk — Sun, 30 Jul 2023 14:49:19 GMT

I've got the same problem... @Greenfingers001 either the main Q box or mini disconnects from wifi and then have to reset both - happens a few times a week. Is there any way of fixing this?

Re: Sky q keep disconnecting from wifi

Lisa-P1987 — Tue, 01 Aug 2023 09:16:50 GMT

Thanks for chatting to us @RachPrim . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Sky q keep disconnecting from wifi

dento149 — Mon, 04 Sep 2023 16:10:48 GMT

Both boxes keep disconnecting from wifi, getting really hacked off. Same issue as above, seriously considering cancelling and going with NOW TV

Re: Sky q keep disconnecting from wifi

Goose0211 — Mon, 04 Sep 2023 17:43:48 GMT

I'm getting this too, almost every day it tells me I have no connection.

Sky internet but using other branded AP's

Never had it before, presumably a problem from a recent update??

Re: Sky q keep disconnecting from wifi

alanvicky — Tue, 05 Sep 2023 15:28:33 GMT

Im having the same problem. By skyQ box has disconnected 5 times today I have tried everything from unplugging at the wall, reconnecting and even resetting my router. It connects for 5 minutes then disconnects again. Every other device iny house is still connected. It is really annoying.

Re: Sky q keep disconnecting from wifi

RachPrim — Tue, 05 Sep 2023 15:47:04 GMT

It did resolve temporarily, but returned recently with a vengeance so I ended up connecting it via ethernet rather than relying on WiFi and everything now stable.

Just for info for other people

Re: Sky q keep disconnecting from wifi

alanvicky — Tue, 05 Sep 2023 15:50:57 GMT

That's ok if your router is close enough. We shouldn't have to buy adaptors and stuff to solve an issue that sky will not admit they have.

Re: Sky q keep disconnecting from wifi

spookycj — Fri, 13 Oct 2023 03:18:03 GMT

Mine has started the same this week last night had to reconnect 3 times in 20 mins only noticed as was watching a program on prime and it kept stopping but has been happening every night this week. Other than hard wire with ethernet cable has anyone had it fixed??

Re: Sky q keep disconnecting from wifi

robbiemckuk — Fri, 13 Oct 2023 07:37:24 GMT

I spent some time with sky support going through the "open a private chat" on a separate message. After I explained my setup (great mesh wifi all over the house and everything else working fine, sky box losing the wifi credentials, mini box losing the connections etc), switching to "ECO" on both boxes, blah, blah, the only thing that they suggested was switch everything off for 10 minutes and then switch everything back on again and see if it happens again.... so I've done that and it hasn't happened for a few days....

Re: Sky q keep disconnecting from wifi

spookycj — Sat, 14 Oct 2023 18:03:50 GMT

Hi I've ended up using a tp link adapter that I already had and it hasn't dropped at all since so hoping this has fixed it. When I had sky broadband it never happened my thinking is because I've moved from sky the sky q only really works well when on their connection.

Re: Sky q keep disconnecting from wifi

Thompson1995 — Sat, 16 Dec 2023 20:43:55 GMT

I'm having the same problem now, it's the only device in my home having problems, can a sky employee please contact me asap.

Re: Sky q keep disconnecting from wifi

Alimae — Sat, 16 Dec 2023 21:16:48 GMT

Having exact same.issue . It started last night

Cannot watch anything on mini boxes

Internet works find on every other device

Re: Sky q keep disconnecting from wifi

spookycj — Sat, 16 Dec 2023 21:36:41 GMT

I've had this solved I'd downgraded my package but who did the downgrade hadn't updated my sky q card once he did it hasn't happened since. If you have had any changes on you sky you need to ask them to check that the card has been update to the new package your on. Hope this helps anyone who reads it

Re: Sky q keep disconnecting from wifi

brideen — Fri, 12 Jan 2024 23:29:54 GMT

Yeah your right about that one. Funny when you ring them they act like this is the first time they've heard of this issue????? I was told tonight 'first time in my 12 years working here I've heard of this problem' 🙄🙄🙄🙄 reading through these threads tells a different story