topic Re: Incorrect programming region in Sky Q

Incorrect programming region

NM124 — Fri, 01 Sep 2023 13:16:57 GMT

The region is incorrect it should match your account postcode I live in Cheshire but am getting all wales programmes

can't find any where in settings to change it as all it says is it is based on your account but clearly there is an error

Re: Incorrect programming region

nigea99 — Fri, 01 Sep 2023 14:16:04 GMT

@NM124 wrote:

The region is incorrect it should match your account postcode I live in Cheshire but am getting all wales programmes

can't find any where in settings to change it as all it says is it is based on your account but clearly there is an error

hi @NM124

It is linked to the postcode on your account and you cannot change it.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Incorrect programming region

Addie15 — Fri, 01 Sep 2023 14:30:55 GMT

Hi there! Thank you for escalating this. We have sent an invite to NM124.

Re: Incorrect programming region

Lisa-P1987 — Mon, 04 Sep 2023 12:41:04 GMT

We are still looking to help you @NM124 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Incorrect programming region

NM124 — Mon, 04 Sep 2023 12:43:56 GMT

I still need help but haven't had chance to respond yet

Re: Incorrect programming region

Lisa-P1987 — Mon, 04 Sep 2023 12:48:01 GMT

If you come back to this post when you have got the time to engage, the Superusers can escalate this thread to us again. 🙂

Re: Incorrect programming region

NM124 — Wed, 06 Sep 2023 10:46:04 GMT

good morning

Can somebody re esculate this to a skyteam member to try and resolve thanks

Re: Incorrect programming region

GD1 — Wed, 06 Sep 2023 10:48:14 GMT

@NM124 To get you some help with this I have re-escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Incorrect programming region

NM124 — Wed, 06 Sep 2023 10:57:29 GMT

Thank you

Re: Incorrect programming region

NM124 — Wed, 13 Sep 2023 11:15:03 GMT

Please can a menmber of the sky team re engage my issue and come back to me as I have not had a rely as yet

Thankyou

Re: Incorrect programming region

Will100 — Sun, 31 Dec 2023 20:58:46 GMT

I live in the DG8 area in Southern Scotland but since ITV Border is now only in HD we can no longer receive our normal Border News Nd other Border programmes - what is happening?