topic Re: Returns box in Sky Q

Returns box

Ian02 — Mon, 04 Sep 2023 09:37:16 GMT

My contract finishes on 30th September as agreed,

I have given the 31 days notice

I will be moving to spain before that date but not sure

Consequently I have not been sent the "returns packaging" as promised on the 10th August

Kindly send the packaging out to me asap

Regards Ian

Re: Returns box

Daniel0210 — Mon, 04 Sep 2023 09:53:48 GMT

@Ian02

We are customers here. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.