topic Sky Q box has no power in Sky Q

Sky Q box has no power

KevinB — Sun, 03 Sep 2023 19:17:42 GMT

My SKY Q box suddenly shut off tonight

I have checked there is power getting to the power supply but the box is dead. I have turned it off and then on, disconnected the power cable etc

I still have no power to the box. Help, please!

Thanks Kevn

Re: Sky Q box has no power

oldfella — Sun, 03 Sep 2023 19:48:06 GMT

@KevinB wrote:

My SKY Q box suddenly shut off tonight

I have checked there is power getting to the power supply but the box is dead. I have turned it off and then on, disconnected the power cable etc

I still have no power to the box. Help, please!

Thanks Kevn

Hi @KevinB

Do you have a Red Led on the right hand side of the Q box ?

Re: Sky Q box has no power

KevinB — Sun, 03 Sep 2023 23:15:48 GMT

No, it has no power at all

Re: Sky Q box has no power

Chodley — Sun, 03 Sep 2023 23:23:23 GMT

A call to sky for a new box I think

Re: Sky Q box has no power

KevinB — Sun, 03 Sep 2023 23:35:01 GMT

The only number for Sky on their website that I can find is an automated system that eventually sends you a text directing you to here!

If anyone knows a number you can call to speak to a human at Sky to actually get help please let me know . We pay all this money to sky every month yet they don't seem to want to talk to customers or help!

Re: Sky Q box has no power

Chodley — Sun, 03 Sep 2023 23:51:10 GMT

My sky app, go through Need help/ scroll down to "need more help". Scroll down there. Should be a number.

Re: Sky Q box has no power

KevinB — Mon, 04 Sep 2023 16:01:17 GMT

Thank you so much @Chodley that worked

Re: Sky Q box has no power

Chodley — Mon, 04 Sep 2023 16:04:47 GMT

@KevinB wrote:
Thank you so much @Chodley that worked

Great

Don't forget to keep your viewing card when you give the old box to the courier!