topic Re: Netflix not allowing users in Sky Q

Netflix not allowing users

Wend82 — Sun, 03 Sep 2023 16:03:58 GMT

I have rang constantly you changed my Netflix account as I was t informed cancelling hd means only one user. You then sorted it and put he back so I could have 2 users. Now of all a sudden the last few days every time I go use it constantly problems. I spoke to Netflix and they said it's you as communication has put my plan back to basic. I'm fed up paying for this and can't use it, the weekend are prime time!! Can someone do something I'm having costly bill having ring all of these numbers!!

Re: Netflix not allowing users

GD1 — Sun, 03 Sep 2023 16:06:21 GMT

@Wend82 To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Netflix not allowing users

MightyQuinn — Sun, 03 Sep 2023 16:10:09 GMT

Hi @Wend82 This is a community of customers, not Sky customer services. I'm afraid that you are not communicating with Sky by posting on a public forum.

Re: Netflix not allowing users

Wend82 — Sun, 03 Sep 2023 16:14:28 GMT

@MightyQuinn I realised that after I couldn't see how to delete. Thanks

Re: Netflix not allowing users

GD1 — Sun, 03 Sep 2023 16:25:33 GMT

@Wend82 So you no longer want sky's help via the forum as we've escalated you post to Sky staff

Re: Netflix not allowing users

Lisa-P1987 — Mon, 04 Sep 2023 09:05:14 GMT

Hi there, we will await further request for a private chat on this case as it is not clear if it is still needed 🙂