topic Re: Viewing card in Sky Q

Viewing card

michael+stab — Thu, 31 Aug 2023 18:37:51 GMT

I haven't received my viewing card

Re: Viewing card

Lisa-P1987 — Fri, 01 Sep 2023 11:18:41 GMT

Hi there @michael+stab , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Viewing card

Mr+Flibbles+86 — Sun, 03 Sep 2023 11:24:03 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Viewing card

Logger — Sun, 03 Sep 2023 12:52:42 GMT

Normal common sense would have sent me a new card before turning my complete package off,especially on the day of a brilliant sport viewing day,being a sky customer for over 20 years l am disgusted that they did that,and l am still waiting for the card !

Re: Viewing card

Laing1 — Sun, 03 Sep 2023 14:52:00 GMT

@Logger wrote:

Normal common sense would have sent me a new card before turning my complete package off,especially on the day of a brilliant sport viewing day,being a sky customer for over 20 years l am disgusted that they did that,and l am still waiting for the card !

@Logger can I ask why you need a new viewing card ?

as if you have just changed a subscription package then you shouldn't need a new card

Re: Viewing card

Logger — Sun, 03 Sep 2023 14:55:52 GMT

My card was damaged,it was too old ,which they should have known,they like taking my £160 a month but don't care atoss about their customers