topic Re: Mini box dropped connection. Now frozen in Sky Q

Mini box dropped connection. Now frozen

JoanneP1965 — Thu, 31 Aug 2023 12:29:11 GMT

Main box and mini box to Sky Q both dropped broadband connection yesterday. Main box reconfigured but mini box now frozen. Not responding to remote control instructions.

Re: Mini box dropped connection. Now frozen

Addie15 — Fri, 01 Sep 2023 10:25:41 GMT

Hi there, JoanneP1965. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini box dropped connection. Now frozen

Mr+Flibbles+86 — Sun, 03 Sep 2023 10:24:23 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Mini box dropped connection. Now frozen

Dave+J+C — Sat, 27 Jul 2024 21:37:37 GMT

Hi. I am having this problem

had an issue in May and eventually got an engineer the begining of June, who was very helpful and replaced the router. Now 2 months later, the minibox has stopped working again.
It is a lot of money for something that does not work.
I left BT as they were getting expensive but at least it worked. Sky continualy drops out, I cannot watch tv, and often

have to rely on 4 or 5 G as no internet.
Log onto their app or website and it just goes in circles with no real resolutions. Time to leave I think.