topic Re: I have Sky Q. Loaded Paramount+, but I always get error code 3304. in Sky Q

I have Sky Q. Loaded Paramount+, but I always get error code 3304.

IanJohn — Sat, 02 Sep 2023 17:22:18 GMT

When trying to watch something on Paramount+, get error code 3304, and a message 'Sorry, but due to licensing restrictions, this video isn't available in your location'

Internet is working. Had this problem since I installed the app, it has never loaded a video.

I also pay for Lionsgate. But if I try to play anything I always get the message 'There was a playback error'.

Can anyone help please?

Re: I have Sky Q. Loaded Paramount+, but I always get error code 3304.

Mr+Flibbles+86 — Sun, 03 Sep 2023 09:14:19 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I have Sky Q. Loaded Paramount+, but I always get error code 3304.

Mr+Flibbles+86 — Tue, 05 Sep 2023 10:09:08 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks