topic Unable to use my Sky Q remote to order PPV events in Sky Q

Unable to purchase smith vs eubank fight

Soozjones — Sat, 02 Sep 2023 17:06:46 GMT

When I press to select the event I get a message which says 'to purchase this event contact the event broadcaster' I've purchased boxing before without any issues - any help will be much appreciated!

Re: Unable to purchase smith vs eubank fight

GD1 — Sat, 02 Sep 2023 17:14:33 GMT

@Soozjones Best to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Unable to use my Sky Q remote to order PPV events

DJ17am — Sat, 02 Sep 2023 17:15:23 GMT

Sky Q remote does not work when trying to order PPV events, Sky cannot fix the problem.

Ordering sky box office

Tracy+70 — Sat, 02 Sep 2023 17:16:31 GMT

Trying to order boxing on sky box offices

Re: Unable to use my Sky Q remote to order PPV events

GD1 — Sat, 02 Sep 2023 17:17:05 GMT

Sky Q remote does not work when trying to order PPV events, Sky cannot fix the problem.

If you've already spoken to Sky then I'm not sure what fellow customers can do either.

Re: Unable to use my Sky Q remote to order PPV events

Daniel0210 — Sat, 02 Sep 2023 17:17:34 GMT

Sky cannot fix the problem.

How do you know? Have you reported it to them already?

Re: Unable to purchase smith vs eubank fight

DJ17am — Sat, 02 Sep 2023 17:29:42 GMT

I reported this issue last year Sky did not fix it then and still cannot fix it.

Re: Unable to purchase smith vs eubank fight

Daniel0210 — Sat, 02 Sep 2023 17:32:06 GMT

So basically you don't know it's the same issue.

(By the way, because of the tag name you've chosen we can't tag you in our replies)

Re: Unable to purchase smith vs eubank fight

DJ17am — Sat, 02 Sep 2023 17:34:21 GMT

It is the same issue, I want to buy the PPV event to record it, but I am still not able to do so and Sky cannot solve the problem

Re: Unable to purchase smith vs eubank fight

Daniel0210 — Sat, 02 Sep 2023 17:36:09 GMT

Then as post 2 above by @GD1 give Sky another call and report it again. As customers like you we can't fix it for you.

Re: Unable to use my Sky Q remote to order PPV events

DJ17am — Sat, 02 Sep 2023 17:45:12 GMT

@Daniel0210 Yes I reported the problem last year and again yesterday. Problem not fixed.

Re: Unable to purchase smith vs eubank fight

atn1963 — Sat, 02 Sep 2023 18:45:02 GMT

Had them same issue.

Fixed for me as its just let me purchase this.😁

Re: Unable to purchase smith vs eubank fight

DJ17am — Sat, 02 Sep 2023 18:47:59 GMT

@atn1963 Mine fixed as well ✅✅