topic Network Problem in Sky Q

Network Problem

JG281 — Fri, 01 Sep 2023 22:31:29 GMT

My Internet is working on every device in my home including my main Sky Q box. The mini is not connecting.

I have reactivated the box numerous times, switched both boxes off, reset them, reset my Internet, you name it and it won't work.

Everything has worked perfectly for months, even years and now all of a sudden the mini won't connect.

If I reset the internet on, it perfectly finds the wifi, connects then stops after a minute. It's highly annoying.

Re: Network Problem

Beasch75 — Fri, 01 Sep 2023 22:36:58 GMT

The same is happening to me. So frustrating. Hope you get an answer

Re: Network Problem

JG281 — Sat, 02 Sep 2023 09:23:02 GMT

If I get to the solution, I'll let you know!

Re: Network Problem

Laing1 — Sat, 02 Sep 2023 10:45:17 GMT

@JG281 wrote:

My Internet is working on every device in my home including my main Sky Q box. The mini is not connecting.

I have reactivated the box numerous times, switched both boxes off, reset them, reset my Internet, you name it and it won't work.

Everything has worked perfectly for months, even years and now all of a sudden the mini won't connect.

If I reset the internet on, it perfectly finds the wifi, connects then stops after a minute. It's highly annoying.

@JG281 who is your broadband provider ?

if its not Sky then your mini boxes don't connect to your home wifi they connect to the main box by way of a Sky mesh when you reset the boxes you should get a message about pressing the wps button on the nearest piece of Q equipment which would normally mean your main Q box but could be a second mini box if you have one

If Sky is your broadmand provider then the mini boxes do connect to your home wifi