topic Re: Connectivity in Sky Q

Connectivity

Amer — Fri, 01 Sep 2023 20:02:46 GMT

Hi I've just changed Internet provider and updated the network settings on my sky q box but after about an hour it loses connection. When I go back into settings it's trying to reconnect to the old WiFi. Any ideas how I sort this so I have constant connection on my new WiFi provider

Re: Connectivity

oldfella — Fri, 01 Sep 2023 20:19:37 GMT

@Amer wrote:

Hi I've just changed Internet provider and updated the network settings on my sky q box but after about an hour it loses connection. When I go back into settings it's trying to reconnect to the old WiFi. Any ideas how I sort this so I have constant connection on my new WiFi provider

Hi @Amer

Assume that you were previously on Sky Broadband and are now on 3rd party broadband.

Also assume that you are carrying out a Network reset on your Q box using SSID and password.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band..

If you are looking in the Q box settings and seeing a Sky ID then this will be the Q WiFi mesh generated by the Q box. (Not the WiFi it is connecting to)

Re: Connectivity

Amer — Fri, 01 Sep 2023 22:22:03 GMT

I've was with a 3rd party previously and now again moved to another 3rd party I've entered the new WiFi details but after a while it again try to connect to the old connection. I'm not sure how to get the sky q box to forget the old settings