Paid for an unnecessary Sky Q box, would like a refund

Daisyrand — Thu, 31 Aug 2023 16:41:54 GMT

I recently upgraded to Sky Q and paid £50 for an additional box I didn't need. The engineer took it away and said I would get a refund but I've heard nothing. Can I have my £50 back please

Re: Paid for an unnecessary Sky Q box, would like a refund

Laing1 — Thu, 31 Aug 2023 16:48:57 GMT

@Daisyrand wrote:
I recently upgraded to Sky Q and paid £50 for an additional box I didn't need. The engineer took it away and said I would get a refund but I've heard nothing. Can I have my £50 back please

@Daisyrand Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

The engineer really shouldn't have taken the box away

I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Paid for an unnecessary Sky Q box, would like a refund

Lisa-P1987 — Fri, 01 Sep 2023 10:16:07 GMT

Thanks for escalating this. We’ve sent @Daisyrand an invite to chat.

topic Re: Paid for an unnecessary Sky Q box, would like a refund in Sky Q

Paid for an unnecessary Sky Q box, would like a refund

Re: Paid for an unnecessary Sky Q box, would like a refund

Re: Paid for an unnecessary Sky Q box, would like a refund