topic Red Record Light on Constant but not downloading or recording in Sky Q

I have a constant red light on on my box but nothing is recording

Aldolad01 — Thu, 31 Aug 2023 19:45:53 GMT

What does it mean

Re: I have a constant red light on on my box but nothing is recording

Chloe-W22 — Thu, 31 Aug 2023 19:52:55 GMT

Hey @Aldolad01 ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

I seen on another post a user deleted everything from their deleted folder and that fixed their issue, can you try that?

Red light on constantly

Aldolad01 — Thu, 31 Aug 2023 19:55:43 GMT

Hi 1st time using this, well 2nd time now cause I think I made a booboo with my 1st post lol 😆. I have a constant red light on on my sky Q box and it's been like this for a few days now and nothing is recording does anyone know what it is. Cheers Aldo

Re: I have a constant red light on on my box but nothing is recording

Aldolad01 — Thu, 31 Aug 2023 19:58:15 GMT

Thanks where can I find my deleted folder

Re: I have a constant red light on on my box but nothing is recording

Daniel0210 — Thu, 31 Aug 2023 19:59:44 GMT

@Aldolad01

Check that something you were downloading hasn't got stuck and didn't stop when it reached 100%. That happened to me the other morning. If that's happened, cancel the download and the light should go out.

Red Record Light on Constant but not downloading or recording

Togira2458 — Thu, 31 Aug 2023 20:46:07 GMT

Ok so recently I've been watching through a series on Sky and it downloads a few episodes for me and then the red lght comes on saying it's downloading but it's not and it's not recording... only thing that seems to work is unpugging it and restarting the download but after watching a few episodes it does it again.

Memory is barely being used to it's not that and my internet it fine to so i'm not sure what the issue is and it's not even that many episodes or that old of a program A Discovery Of Witches which i think is about 10/ 12 episodes per season and only 3 seasons, any help would be much appreciated.

Re: Red Record Light on Constant but not downloading or recording

oldfella — Thu, 31 Aug 2023 20:56:07 GMT

@Togira2458 wrote:

Ok so recently I've been watching through a series on Sky and it downloads a few episodes for me and then the red lght comes on saying it's downloading but it's not and it's not recording... only thing that seems to work is unpugging it and restarting the download but after watching a few episodes it does it again.

Memory is barely being used to it's not that and my internet it fine to so i'm not sure what the issue is and it's not even that many episodes or that old of a program A Discovery Of Witches which i think is about 10/ 12 episodes per season and only 3 seasons, any help would be much appreciated.

Hi @Togira2458

Edit

If you are watching Series from On demand you can set auto download next episode in Preferences.

Then when you watch a series the next episode will start downloading automatically when you start watching the previous one.

If you still have an issue
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: I have a constant red light on on my box but nothing is recording

karen+wheeler — Sat, 02 Sep 2023 18:33:49 GMT

i also have a consant red recording light -----i have tried all the suggestions and its still there

ive also deleted all recordings and deleted the deleted folder .....help

Re: I have a constant red light on on my box but nothing is recording

xenon81 — Sat, 02 Sep 2023 19:08:40 GMT

I've noticed some downloads getting stuck at 100% recently causing the red light to stay lit. Check Recordings, Manage, Downloads and clear any downloads that have got stuck.

Re: Red Record Light on Constant but not downloading or recording

Togira2458 — Sun, 03 Sep 2023 08:42:04 GMT

I've tried this and still having issues, don't really want to fully reset the box as not confident enough in what i'd be doing and that i can get it to work again especially with pairing my remote 😞 is there anything else i can do?

Maybe I should just keep unplugging it and plugging it back in?

Red light won't go iff

Kaz4 — Tue, 05 Sep 2023 13:59:51 GMT

The red recording light wont go off

Re: Red light won't go iff

Tom-W19 — Wed, 06 Sep 2023 08:14:06 GMT

Hi @Kaz4

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Red record light is always on

Michelle12 — Thu, 07 Sep 2023 09:16:33 GMT

Red record light is always on, box is getting very hot!!

Re: Red light won't go iff

Mr+Flibbles+86 — Fri, 08 Sep 2023 08:36:15 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: I have a constant red light on on my box but nothing is recording

dollie22 — Sun, 24 Sep 2023 10:20:42 GMT

Thank you that worked much appreciated

Re: I have a constant red light on on my box but nothing is recording

Ifulat — Fri, 24 Nov 2023 09:42:37 GMT

@Aldolad01
Select recordings

Scroll down to manage (2nd from bottom) and select it

Select deleted and you'll see the list of your deleted programs. Annoyingly you have to select each one individually and choose delete or un delete.

For me it was something stuck downloading which I found under downloading so paused it then deleted it and re-downloaded it and that solved it for me.

Re: I have a constant red light on on my box but nothing is recording

Peter38 — Thu, 29 Feb 2024 09:32:39 GMT

The red light is on all the time on my box

Re: I have a constant red light on on my box but nothing is recording

dollie22 — Thu, 29 Feb 2024 10:05:01 GMT

check your downloads and delete it has stuck when i deleted the red light went off hope this ssolves it

Re: I have a constant red light on on my box but nothing is recording

Ifulat — Thu, 29 Feb 2024 11:42:18 GMT

Select recordings

Scroll down to manage (2nd from bottom) and select it