topic BLACK BOX ON TV GUIDE ON SCREEN in Sky Q

BLACK BOX ON TV GUIDE ON SCREEN

Debra1234 — Thu, 31 Aug 2023 20:25:30 GMT

I went on to catch up and then back to tv guide and now I have a black box showing over menu? I can still use menu but I have turned sky q off and on again with remote and it won't go. It was fine till I did this

Re: BLACK BOX ON TV GUIDE ON SCREEN

Quoman7 — Fri, 01 Sep 2023 07:58:21 GMT

@Debra1234 wrote:

I went on to catch up and then back to tv guide and now I have a black box showing over menu? I can still use menu but I have turned sky q off and on again with remote and it won't go. It was fine till I did this

Hi @Debra1234 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: BLACK BOX ON TV GUIDE ON SCREEN

Vickis70 — Sat, 21 Dec 2024 06:32:14 GMT

I have the same can't get rid of it

Re: BLACK BOX ON TV GUIDE ON SCREEN

Vickis70 — Sat, 21 Dec 2024 06:34:08 GMT

Hiya, wot have you done about it. I've turned my tv etc off but still there so ? Wot do you do next

Re: BLACK BOX ON TV GUIDE ON SCREEN

Quoman7 — Sat, 21 Dec 2024 08:14:02 GMT

@Vickis70 wrote:

Hiya, wot have you done about it. I've turned my tv etc off but still there so ? Wot do you do next

Hi @Vickis70 Have you tried the suggestion of rebooting your SKYQ box?