topic Re: Sky in Sky Q

Sky

Lauren0105 — Thu, 31 Aug 2023 18:53:41 GMT

We have one main sky Q box and two Sky Q mini boxes neither of the mini boxes are working

Re: Sky

MightyQuinn — Thu, 31 Aug 2023 18:58:55 GMT

Hi @Lauren0105 Did they ever work?

Re: Sky

Lauren0105 — Thu, 31 Aug 2023 19:00:44 GMT

Yes they've been working fine up until this morning, it's just displaying a blank blue screen

Re: Sky

Laing1 — Thu, 31 Aug 2023 19:03:51 GMT

@Lauren0105 wrote:

We have one main sky Q box and two Sky Q mini boxes neither of the mini boxes are working

@Lauren0105 are there any messages coming up on the mini boxes ? do they turn on ?

If they turn on Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini boxes

Re: Sky

GD1 — Thu, 31 Aug 2023 19:03:03 GMT

@Lauren0105 Have you tried the following steps:

Unplug all Q boxes both main & mini)

Plug in Main Q box, allow to fully reboot

repeat the same with the minis.

Re: Sky

Lauren0105 — Thu, 31 Aug 2023 19:05:10 GMT

Hi, yes we have turned both mini boxes off and reset them both and still nothing. No message comes up just a blank blue screen. It says we're fully connected to the internet so no issues with connection.

Re: Sky

Lauren0105 — Thu, 31 Aug 2023 19:06:00 GMT

We're just in the process now of rebooting the main box 👍🏼

Re: Sky

Laing1 — Thu, 31 Aug 2023 19:14:06 GMT

@Lauren0105 wrote:

We're just in the process now of rebooting the main box 👍🏼

@Lauren0105 after rebooting the main box

reboot both the mini boxes

Re: Sky

Lauren0105 — Thu, 31 Aug 2023 19:14:52 GMT

@GD1 @thank you that worked 😊👍🏼

Re: Sky

Bunmi1 — Mon, 04 Sep 2023 12:55:28 GMT

You have not responded to me

Re: Sky

Daniel0210 — Mon, 04 Sep 2023 13:06:47 GMT

@Bunmi1 wrote:

You have not responded to me

@Bunmi1

As the above is your first post how could we?

Re: Sky

Bunmi1 — Mon, 04 Sep 2023 13:09:28 GMT

The problem probably did not get posted .

I said , my house was damaged with water escape in January . The sky boxes were damaged at the same time .

I have been in rented accommodation since then .

I have now moved back to my house and I will like sky to be restored

Re: Sky

Daniel0210 — Mon, 04 Sep 2023 13:16:10 GMT

@Bunmi1

You will have to initiate contact with Sky. Any charges they impose for the damaged boxes would hopefully be able to be claimed for on your house insurance.

Re: Sky

Moekhan53 — Thu, 09 Nov 2023 21:18:08 GMT

Yes but still not working

Re: Sky

daveNOS — Thu, 09 Nov 2023 22:03:49 GMT

@Moekhan53 wrote:
Yes but still not working

@Moekhan53 What isn't working? It's hard to help when your first post is so vague.

Re: Sky

Clair2 — Thu, 16 Nov 2023 20:49:49 GMT

No help. orange light is on but unable to turn main box on. Have changed the batteries but tv still not working. Internet is working

Re: Sky

Taylrt — Mon, 22 Jan 2024 19:25:55 GMT

Have disconnected and reconnected and still not working