topic Re: Sky max in Sky Q

Sky max

kwilson — Thu, 31 Aug 2023 15:43:22 GMT

I have sky Q. Tv keeps saying I need to upgrade subscription to watch sky max.

Re: Sky max

PandJ2020 — Thu, 31 Aug 2023 15:51:22 GMT

Are you trying to watch HD channel without HD sub?

Re: Sky max

kwilson — Thu, 31 Aug 2023 16:00:57 GMT

I am unsure..I have a sky Q basic package. To my understanding I should still be able to get access to sky max?

Re: Sky max

PandJ2020 — Thu, 31 Aug 2023 16:07:37 GMT

@kwilson wrote:
I am unsure..I have a sky Q basic package. To my understanding I should still be able to get access to sky max?

Yes, but probably only SD. Try channel 813.

Re: Sky max

nigea99 — Thu, 31 Aug 2023 16:09:02 GMT

hi @kwilson

Try changing your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

Re: Sky max

kwilson — Thu, 31 Aug 2023 16:13:32 GMT

Yes I have tried HD and SD, doesn't work on either 😞

Re: Sky max

kwilson — Thu, 31 Aug 2023 16:22:05 GMT

Ok I don't have access

Re: Sky max

MightyQuinn — Thu, 31 Aug 2023 16:28:31 GMT

Hi @kwilson

Everybody should have Sky Max. There may be a problem with your viewing card. I'm afraid a call to Sky is required. Sorry I forgot to note, you have tried a power reboot of your Sky Q Main box?

Edit: Sorry I see you have Sky Basic, so free to air channels only. Sky Max requires a Signature subscription.

Re: Sky max

Laing1 — Thu, 31 Aug 2023 16:29:37 GMT

@kwilson wrote:

I am unsure..I have a sky Q basic package. To my understanding I should still be able to get access to sky max?

@kwilson if you mean you have Sky Essentials then you will only have access to the free to view channels

Re: Sky max

kwilson — Thu, 31 Aug 2023 17:02:32 GMT

Alright then. Does being a silver VIP member change anything?

Re: Sky max

TimmyBGood — Thu, 31 Aug 2023 17:12:05 GMT

@kwilson wrote:

Does being a silver VIP member change anything?

Nope: Max is a subscription channel, not Free To Air.

VIP status has never negated the need to subscribe.