topic Sky Q - apps vanished in Sky Q

Sky Q - apps vanished

Pigeon247 — Thu, 31 Aug 2023 14:28:01 GMT

any help - I have sky Q full sky package, all my apps have vanished and I cannot get my mini boxes to connect

i only have peacock app

Changed from wifi to Ethernet, on demand for sky works and downloads work

Re: Sky Q - apps vanished

Laing1 — Thu, 31 Aug 2023 15:49:50 GMT

@Pigeon247 wrote:

any help - I have sky Q full sky package, all my apps have vanished and I cannot get my mini boxes to connect

i only have peacock app

Changed from wifi to Ethernet, on demand for sky works and downloads work

@Pigeon247 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

Re: Sky Q - apps vanished

Pigeon247 — Thu, 31 Aug 2023 16:31:00 GMT

Hey thank you for replying - I've tried that, no luck all I have is the Peacock app nothing else... everything was good until 1.5 weeks ago

intermet is fine, I can't work out what's gone wrong

bills up to date and subscribed to everything ! Sky customer services haven't been much help... hence I'm here in case someone else has experienced the same