topic Sky equipment returns in Sky Q

Sky equipment returns

Fozzy19741 — Thu, 31 Aug 2023 11:46:09 GMT

I have sent back my sky Q box, mini box and router , I have had messages on my sky vip account thanking me for sending back the equipment, but now I'm getting texts asking me too send the equipment back .

unfortunatly I've lost the receipt from the post office

Re: Sky equipment returns

caesarome — Thu, 31 Aug 2023 12:22:17 GMT

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky equipment returns

Lisa-P1987 — Thu, 31 Aug 2023 12:34:05 GMT

Thanks for escalating this. We’ve sent @Fozzy19741 an invite to chat.

Re: Sky equipment returns

StellH — Tue, 25 Nov 2025 16:11:44 GMT

Please could someone escalate this for me aswell please, I returned my items and had the thanks for returning package email on the 15th Oct but now sky say they haven't received it and want to charge me. I unfortunately lost the receipt in moving house but surely they have tracking as they knew id returned it.

Re: Sky equipment returns

SKY1992bf — Tue, 25 Nov 2025 16:14:42 GMT

@StellH wrote:
Please could someone escalate this for me aswell please, I returned my items and had the thanks for returning package email on the 15th Oct but now sky say they haven't received it and want to charge me. I unfortunately lost the receipt in moving house but surely they have tracking as they knew id returned it.

@StellH We can't currently escalate these queries

you will need to contact sky directly as see if they can assist you which may be difficult without the proof

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.