https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399167#M596786 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227372">@Chodley</a>&nbsp;</P><P>&nbsp;</P><P><SPAN>Nothing - the red light that should flash does not&nbsp;</SPAN></P> Thu, 31 Aug 2023 07:42:46 GMT Victoria3 2023-08-31T07:42:46Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4398704#M596681 <P>we have a sky q remote which has stopped working &nbsp;- dead as a dodo - no LED light - nothing&nbsp;</P><P>&nbsp;</P><P>I've purchased a new remote which I need to pair to the sky box however I am unable to unpair the old remote due to it being completely dead <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P><P>&nbsp;</P><P>any help....... please <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span>&nbsp;</P> Wed, 30 Aug 2023 15:51:16 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4398704#M596681 Victoria3 2023-08-30T15:51:16Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4398708#M596682 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3825160">@Victoria3</a>&nbsp;wrote:<BR /> <P>we have a sky q remote which has stopped working &nbsp;- dead as a dodo - no LED light - nothing&nbsp;</P> <P>&nbsp;</P> <P>I've purchased a new remote which I need to pair to the sky box however I am unable to unpair the old remote due to it being completely dead <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P> <P>&nbsp;</P> <P>any help....... please <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span>&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3825160">@Victoria3</a>&nbsp;when you pair the new remote it will automatically unpair the old remote&nbsp;</P> Wed, 30 Aug 2023 15:54:56 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4398708#M596682 Laing1 2023-08-30T15:54:56Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399062#M596769 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2624583">@Laing1</a>&nbsp;</P><P>This doesn't seem to be working</P><P>&nbsp;</P><P>no idea how I resolve this to get a working remote 🫤&nbsp;</P> Wed, 30 Aug 2023 22:08:05 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399062#M596769 Victoria3 2023-08-30T22:08:05Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399074#M596773 <P>What happens when you hold down 7&amp;9 on the new remote?</P> Wed, 30 Aug 2023 23:18:57 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399074#M596773 Chodley 2023-08-30T23:18:57Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399164#M596785 <P>Nothing - the red light that should flash does not&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 31 Aug 2023 07:42:09 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399164#M596785 Victoria3 2023-08-31T07:42:09Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399167#M596786 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227372">@Chodley</a>&nbsp;</P><P>&nbsp;</P><P><SPAN>Nothing - the red light that should flash does not&nbsp;</SPAN></P> Thu, 31 Aug 2023 07:42:46 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399167#M596786 Victoria3 2023-08-31T07:42:46Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399184#M596792 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227372">@Chodley</a>&nbsp;</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2624583">@Laing1</a>&nbsp;</P><P>&nbsp;</P><P>I've just turned everything completely off and back in and now having new working remote 🤦‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span>&nbsp;</P><P>&nbsp;</P><P>thanks for your replies - all sorted now&nbsp;</P> Thu, 31 Aug 2023 07:49:33 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-issue-unpairing/m-p/4399184#M596792 Victoria3 2023-08-31T07:49:33Z