https://helpforum.sky.com/t5/Sky-Q/Return-equipment/m-p/4398768#M596691 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3825227">@Lauren5</a>&nbsp;<BR />If you’ve successfully cancelled Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at. <BR /><BR /><STRONG>Note:~ </STRONG>If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 30 Aug 2023 16:42:44 GMT Daniel0210 2023-08-30T16:42:44Z https://helpforum.sky.com/t5/Sky-Q/Return-equipment/m-p/4398762#M596690 <P>Hello, been advised I'm being charged for not returning equipment. Despite ne explaining had no packaging sent to return this in or any instruction on where to send too. It's a sky mini box and sky Q Main box. Can someone please confirm how to return this.&nbsp;</P> Wed, 30 Aug 2023 16:34:37 GMT https://helpforum.sky.com/t5/Sky-Q/Return-equipment/m-p/4398762#M596690 Lauren5 2023-08-30T16:34:37Z https://helpforum.sky.com/t5/Sky-Q/Return-equipment/m-p/4398768#M596691 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3825227">@Lauren5</a>&nbsp;<BR />If you’ve successfully cancelled Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at. <BR /><BR /><STRONG>Note:~ </STRONG>If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 30 Aug 2023 16:42:44 GMT https://helpforum.sky.com/t5/Sky-Q/Return-equipment/m-p/4398768#M596691 Daniel0210 2023-08-30T16:42:44Z