topic Re: technical fault message in Sky Q

technical fault message

Chris5004 — Tue, 29 Aug 2023 17:57:05 GMT

every time I switch on the tv and choose a channel I get a "techincal fault" message when trying to use the menu there is quite a delay also get message saying I am not connected to my wifi, when I check my router and sky settings they are ok. 've turned off sky and then back on to reset but still have the same problems

Re: technical fault message

GD1 — Tue, 29 Aug 2023 18:03:08 GMT

@Chris5004 As Sky Q doesn;t rely on wifi for live channels is this a Glass/Stream setup you have?

Re: technical fault message

Chris5004 — Tue, 29 Aug 2023 18:07:34 GMT

It's regular Sky Q

Re: technical fault message

Princess1986 — Wed, 30 Aug 2023 06:52:15 GMT

This is what has been happening to me. I think it's a glitch their end. Has yours resolved?

Re: technical fault message

Quoman7 — Wed, 30 Aug 2023 08:05:10 GMT

@Chris5004 wrote:

every time I switch on the tv and choose a channel I get a "techincal fault" message when trying to use the menu there is quite a delay also get message saying I am not connected to my wifi, when I check my router and sky settings they are ok. 've turned off sky and then back on to reset but still have the same problems

Hi @Chris5004 do you have Glass/Stream, try, rebooting your router by removing the power cable for 30 sec then reconnect, then reboot your SKY hardware?

Re: technical fault message

Princess1986 — Wed, 30 Aug 2023 10:33:21 GMT

Think he has said above, regular Sky Q.

Re: technical fault message

Chris5004 — Wed, 30 Aug 2023 10:51:22 GMT

Thank you all for your assistance, unfortunately Having spent over 2 hrs on the phone with sky being walked through fault finding, re-setting etc. I've had to have an engineer call out as it appears it may be my SKY Q box !! (not due till Wednesday .....)

THANKS

Re: technical fault message

Chris5004 — Thu, 14 Sep 2023 09:07:05 GMT

All sorted, apparently it was a faulty sky q box, swapped and now working fine

Thankyou all