topic Re: Netflix App continuously trying to load in Sky Q

Netflix App continuously trying to load

SHD11 — Tue, 29 Aug 2023 14:23:39 GMT

I've followed all the steps in the bot chat and FAQ/ help section for Netflix.

When I select the app to watch Netflix I cannot get past the loading screen. I just get the red circle whirling all the time...

Not happy given I pay a lot of money to you for this service which I currently can't use.

Re: Netflix App continuously trying to load

PandJ2020 — Tue, 29 Aug 2023 14:25:56 GMT

@SHD11 wrote:
I pay a lot of money to you

Not to us - we're other customers here.

Try rebooting your box in the first instance.

Re: Netflix App continuously trying to load

SHD11 — Tue, 29 Aug 2023 14:51:30 GMT

Sorry!

I thought Sky review this too.

We have tried that and still get the same thing...

We've updated the software, refreshed the apps. Turned thoe whole thing off and back on and still get the same thing.

Re: Netflix App continuously trying to load

PandJ2020 — Tue, 29 Aug 2023 14:58:32 GMT

Connection to your router ok? Try rebooting the router too.

I assume you have sufficient Internet bandwidth.

Re: Netflix App continuously trying to load

SHD11 — Wed, 30 Aug 2023 09:37:19 GMT

Yes all ok...

we've had no issues for the last 3 years. It has only started happening in the last couple of weeks.

When we sign into Netflix via our TV app it is fine. But when using the Sky App we just continue to get the loading circle.

We shouldn't have that.

Re: Netflix App continuously trying to load

PandJ2020 — Wed, 30 Aug 2023 09:39:30 GMT

@SHD11 wrote:
We shouldn't have that.

True but if your TV has a native app I'd use that over the Sky app. (The native app is bound to be noticeably better)