topic Unable to record in Sky Q

Unable to record

DebsMcK — Wed, 30 Aug 2023 08:26:38 GMT

When I press record I'm getting error message this programme cannot be recorded

Re: Unable to record

oldfella — Wed, 30 Aug 2023 08:44:23 GMT

@DebsMcK wrote:

When I press record I'm getting error message this programme cannot be recorded

Try rebootIng your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.
If you still cannot record or access your recordings then you may have an hard drive issue.

Re: Unable to record

DebsMcK — Wed, 30 Aug 2023 20:15:13 GMT

Thanks. Tried that but still can't record

Re: Unable to record

oldfella — Wed, 30 Aug 2023 20:17:35 GMT

@DebsMcK wrote:

Thanks. Tried that but still can't record

Hi @DebsMcK

Check out the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Unable to record

DebsMcK — Wed, 30 Aug 2023 20:23:50 GMT

Thanks, will try these steps