topic Re: Sky box not beep in Sky Q

Sky box not beep

Naomi1990 — Tue, 29 Aug 2023 21:05:30 GMT

My sky box doesn't set the beep off to find my remote and I can't find my remote

Re: Sky box not beep

PandJ2020 — Tue, 29 Aug 2023 21:16:13 GMT

If you can't find it (it may have flat battery or failed) then ask Sky for a new one or buy one.

Re: Sky box not beep

Daniel0210 — Wed, 30 Aug 2023 02:47:04 GMT

@Naomi1990

It only works for the main Sky Q box. It won't work it you're trying it on a mini box.

Re: Sky box not beep

Naomi1990 — Wed, 30 Aug 2023 04:23:28 GMT

I know it doesn't work on the mini box. But it is the mains sky box it is not working on batteries are not low as new ones went in the other day. I will email sky at some point today and ask if I can have a new remote.

Re: Sky box not beep

Daniel0210 — Wed, 30 Aug 2023 05:57:30 GMT

@Naomi1990
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s possibly going to be a bit quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.

Re: Sky box not beep

Chodley — Wed, 30 Aug 2023 07:36:20 GMT

Yeah they're not likely to send a new one for free anyway, just because you've mislaid it. Might as well buy one locally.