topic Re: Apps, catch up and downloading in Sky Q

Apps, catch up and downloading

Kirsty1 — Tue, 29 Aug 2023 16:26:45 GMT

My box doesn't allow me to use catch up, download anything or use the apps. Anyone help ?

Re: Apps, catch up and downloading

Laing1 — Tue, 29 Aug 2023 17:02:12 GMT

@Kirsty1 wrote:

My box doesn't allow me to use catch up, download anything or use the apps. Anyone help ?

@Kirsty1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Apps, catch up and downloading

Kirsty1 — Tue, 29 Aug 2023 18:57:17 GMT

Yes I've done that a few times but still had no luck

Re: Apps, catch up and downloading

Laing1 — Tue, 29 Aug 2023 19:02:57 GMT

@Kirsty1 wrote:

Yes I've done that a few times but still had no luck

@Kirsty1 is this a new install or have you changed your subscription recently ?

Re: Apps, catch up and downloading

Chodley — Tue, 29 Aug 2023 19:36:43 GMT

Does the home screen show any of the normal tiles or say that there's no internet connection?

Re: Apps, catch up and downloading

Kirsty1 — Tue, 29 Aug 2023 19:59:14 GMT

I've checked the connection and it states it's connected. I have all the tiles and can use YouTube but no catchup, on demand or other apps like Netflix and Disney +

Re: Apps, catch up and downloading

Kirsty1 — Tue, 29 Aug 2023 20:01:14 GMT

Yes kind of, I left for a while but returned to sky using the same box from before.

Re: Apps, catch up and downloading

Laing1 — Tue, 29 Aug 2023 20:44:47 GMT

@Kirsty1 wrote:

Yes kind of, I left for a while but returned to sky using the same box from before.

@Kirsty1 this has been escalated to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Apps, catch up and downloading

Addie15 — Wed, 30 Aug 2023 07:10:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to Kirsty1.

Re: Apps, catch up and downloading

Lisa-P1987 — Thu, 31 Aug 2023 15:20:33 GMT

Update - Spoken to @Kirsty1 and have resolved the issue 🙂