topic Re: Connectivity problem with mini boxes in Sky Q

Connectivity problem with mini boxes

stum1980 — Tue, 29 Aug 2023 16:15:32 GMT

So I've hit a brick wall on ideas! All help appreciated!

All mini-boxes (hardwired) are displaying no satelilte signal, conectivity issue with main box (or similar message). However, they are all saying they are connected to the main box and have internet. I'm able to use the apps, Netflix, youtube etc. from the miniboxes fine, I just can't watch TV. I can however watch TV normally on the main box.

So far I've tried:

Rebooting main Sky Q box

Rebooting mini boxes

Reactivating mini boxes locally

Reactivating mini boxes via main box

Forced software update on mini box

Rebooting all internet connectivity, switches, routers etc.

Any other ideas as to what to try?

Thanks

Re: Connectivity problem with mini boxes

Laing1 — Tue, 29 Aug 2023 17:01:36 GMT

@stum1980 wrote:

So I've hit a brick wall on ideas! All help appreciated!

All mini-boxes (hardwired) are displaying no satelilte signal, conectivity issue with main box (or similar message). However, they are all saying they are connected to the main box and have internet. I'm able to use the apps, Netflix, youtube etc. from the miniboxes fine, I just can't watch TV. I can however watch TV normally on the main box.

So far I've tried:

Rebooting main Sky Q box

Rebooting mini boxes

Reactivating mini boxes locally

Reactivating mini boxes via main box

Forced software update on mini box

Rebooting all internet connectivity, switches, routers etc.

Any other ideas as to what to try?

Thanks

@stum1980 who is your broadband provider and how is your main box connected to your router ?

Re: Connectivity problem with mini boxes

stum1980 — Tue, 29 Aug 2023 17:40:27 GMT

I'm using starlink and have 4g as a back up as it's somewhat rural! All have worked with no (significant) issue for months / years. I've had the occasional connectivity issue but nothing a reboot hasn't sorted.

Thanks.

Re: Connectivity problem with mini boxes

stum1980 — Tue, 29 Aug 2023 17:42:00 GMT

Also to add, everything is hardwired. Router to box, main box to mini box, access points etc.