topic Apps in Sky Q

Apps

skinny12 — Tue, 29 Aug 2023 16:49:23 GMT

Hi everytime I go onto discovery+ in apps I just get a blank screen I have tried refreshing the apps but still not working !!

Re: Apps

Addie15 — Wed, 30 Aug 2023 07:20:18 GMT

Hi there, skinny12. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Apps

Quoman7 — Wed, 30 Aug 2023 07:58:44 GMT

@skinny12 wrote:

Hi everytime I go onto discovery+ in apps I just get a blank screen I have tried refreshing the apps but still not working !!

Hi @skinny12 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

Re: Apps

Tom-W19 — Fri, 01 Sep 2023 07:46:48 GMT

Hi @skinny12

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.