https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-on-red/m-p/4397381#M596306 <P>The electric went off and now the sky q box is stuck on red I feel it's connected to the remote</P> Tue, 29 Aug 2023 13:34:27 GMT LesleyRattue 2023-08-29T13:34:27Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-on-red/m-p/4397381#M596306 <P>The electric went off and now the sky q box is stuck on red I feel it's connected to the remote</P> Tue, 29 Aug 2023 13:34:27 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-on-red/m-p/4397381#M596306 LesleyRattue 2023-08-29T13:34:27Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-on-red/m-p/4397448#M596328 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3823970">@LesleyRattue</a>&nbsp;try unplugging the box leaving it for a few minutes then plugging it back in if that doesnt work contact sky customer service as you may require a replacement box</P> Tue, 29 Aug 2023 14:40:53 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-on-red/m-p/4397448#M596328 xchrissyboix23 2023-08-29T14:40:53Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-on-red/m-p/4398307#M596601 <P>&nbsp;this problem and resetting the box will not fix it. Scroll down to settings but do not sellect it. enter 001 and follow instructions to reset the box.</P><P>&nbsp;</P><P>Worked for me.</P> Wed, 30 Aug 2023 10:31:25 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-on-red/m-p/4398307#M596601 Rod+e 2023-08-30T10:31:25Z