https://helpforum.sky.com/t5/Sky-Q/Sky-Q-disconnections-ethernet-connection/m-p/4396993#M596208 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3823498">@Beedeeaitch</a>&nbsp;wrote:<BR /><P>Hi all</P><P>I've seen similar posts but nothing exact, but essentially sky Q box hardwired to a tp link router through a virgin media hub on modem mode. I'm getting frequent d/c's that are often only for a second or two, but enough to interrupt service. Box in general is slow to access guide, store etc etc. Using a scanner there appears to be a 100% packet loss ( see pic) and tbh I'm totally baffled. I have other devices hardwired and other devices on WiFi which are totally fine connecting wise.......any help or thoughts would be appreciated</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20230828_221828_WiFiman.jpg"><img src="https://helpforum.sky.com/skins/images/CE0869E6E6524E7B2BE68EE6930BE6C0/responsive_peak/images/image_not_found.png" alt="Screenshot_20230828_221828_WiFiman.jpg" /></span></P><P> </P><HR /></BLOCKQUOTE><P><BR />Is wifi fully disabled on the Q?</P> Tue, 29 Aug 2023 08:16:15 GMT Chodley 2023-08-29T08:16:15Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-disconnections-ethernet-connection/m-p/4396830#M596178 <P>Hi all</P><P>I've seen similar posts but nothing exact, but essentially sky Q box hardwired to a tp link router through a virgin media hub on modem mode. I'm getting frequent d/c's that are often only for a second or two, but enough to interrupt service. Box in general is slow to access guide, store etc etc. Using a scanner there appears to be a 100% packet loss ( see pic) and tbh I'm totally baffled. I have other devices hardwired and other devices on WiFi which are totally fine connecting wise.......any help or thoughts would be appreciated</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20230828_221828_WiFiman.jpg"><img src="https://helpforum.sky.com/skins/images/CE0869E6E6524E7B2BE68EE6930BE6C0/responsive_peak/images/image_not_found.png" alt="Screenshot_20230828_221828_WiFiman.jpg" /></span></P><P> </P> Mon, 28 Aug 2023 21:20:24 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-disconnections-ethernet-connection/m-p/4396830#M596178 Beedeeaitch 2023-08-28T21:20:24Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-disconnections-ethernet-connection/m-p/4396993#M596208 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3823498">@Beedeeaitch</a>&nbsp;wrote:<BR /><P>Hi all</P><P>I've seen similar posts but nothing exact, but essentially sky Q box hardwired to a tp link router through a virgin media hub on modem mode. I'm getting frequent d/c's that are often only for a second or two, but enough to interrupt service. Box in general is slow to access guide, store etc etc. Using a scanner there appears to be a 100% packet loss ( see pic) and tbh I'm totally baffled. I have other devices hardwired and other devices on WiFi which are totally fine connecting wise.......any help or thoughts would be appreciated</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20230828_221828_WiFiman.jpg"><img src="https://helpforum.sky.com/skins/images/CE0869E6E6524E7B2BE68EE6930BE6C0/responsive_peak/images/image_not_found.png" alt="Screenshot_20230828_221828_WiFiman.jpg" /></span></P><P> </P><HR /></BLOCKQUOTE><P><BR />Is wifi fully disabled on the Q?</P> Tue, 29 Aug 2023 08:16:15 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-disconnections-ethernet-connection/m-p/4396993#M596208 Chodley 2023-08-29T08:16:15Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-disconnections-ethernet-connection/m-p/4397000#M596210 <P>Yes. I've only recently tried that. This appears to be a relatively new issue, when i say new as in 4-5 weeks. I have a sky booster box too which I've had for years, I tried disconnecting that last night to see if there was any conflicts with that, also fitted a brand new cat6e ethernet cable yesterday</P> Tue, 29 Aug 2023 08:22:49 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-disconnections-ethernet-connection/m-p/4397000#M596210 Beedeeaitch 2023-08-29T08:22:49Z