topic Re: Error code on Netflix and paramount + in Sky Q

Error code on Netflix and paramount +

Adele43 — Mon, 28 Aug 2023 16:44:19 GMT

I keep getting an error code on Netflix error code - tvq-pb-101(5.6.1) i have contacted Netflix and they say its an issue at sky's end. I never had this problem till I went though sky for Netflix! Also it works on every other device except my main sky q box.

I'm also receiving an error message on paramount + error code -3304 I have never had this before I have done the troubleshooting advised on the sky page to no avail and its getting tedious now!

I have been with sky 13 years and if this problem isn't sorted out I will consider leaving!

Re: Error code on Netflix and paramount +

caesarome — Mon, 28 Aug 2023 18:28:45 GMT

@Adele43 wrote:

I keep getting an error code on Netflix error code - tvq-pb-101(5.6.1) i have contacted Netflix and they say its an issue at sky's end. I never had this problem till I went though sky for Netflix! Also it works on every other device except my main sky q box.

There is a very simiar error message with a cause and possible fix here:

https://helpforum.sky.com/t5/Sky-TV/Error-Codes-on-Sky-Q-and-Glass/ba-p/4017045

@Adele43 wrote:

I'm also receiving an error message on paramount + error code -3304

Try closing the app then reloading it.

Re: Error code on Netflix and paramount +

Adele43 — Mon, 28 Aug 2023 18:52:20 GMT

Thank you. I have tried what it suggests and its still the same.

Re: Error code on Netflix and paramount +

SHEP2022 — Sat, 30 Dec 2023 14:40:16 GMT

I keep getting the the same error code, do all the recommendations power off then back on. Still occurs, spoke the sky, went through network reset, told I would be called back the following day to check if error has cleared. Did not get the call back so tried calling again then got a link to this forum.

Next thing. I will be requesting a replacement Q box, cannot keep powering the box off. Been with Sky over 23 years

Re: Error code on Netflix and paramount +

DickFT — Fri, 25 Apr 2025 10:21:28 GMT

Unfortunatly still not working.

Error 3304 on Paramount+

NW-2-5 on Netflix

Both work fine on Amazon Firestick & nVidia Shield.

Sky have swapped boxes, but problem still there.!!

All connected in the same way. Hard wired via ethernet over mains directly to router.

Sky say its Netflix & Paramounts problem, who both then say its Sky's problem.

OK, i can still watch via Firestick & Shield. But it SHOULD work via Sky!!