Not received my return boxes and labels

Johndan10 — Mon, 28 Aug 2023 10:48:18 GMT

I've not received my return boxes and labels

Re: Not received my return boxes and labels

PandJ2020 — Mon, 28 Aug 2023 11:17:38 GMT

You can use your own boxes and print/obtain return labels here:

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Remember to retain proof of posting.

Re: Not received my return boxes and labels

Johndan10 — Mon, 28 Aug 2023 12:58:48 GMT

Can u send them out to me pls so can send them back please

Re: Not received my return boxes and labels

Daniel0210 — Mon, 28 Aug 2023 13:02:39 GMT

@Johndan10
In case you’re not aware this is a forum where Sky customers try to help other customers. You aren’t talking to Sky Customer Services.

If you’ve successfully cancelled Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

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Not received my return boxes and labels

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