topic Re: No signal in Sky Q

No signal

Bertie42 — Mon, 28 Aug 2023 09:24:28 GMT

Sky engineer installed a new sky q box on Saturday. My wife was there . When I got home engineer had gone. Every channel except any sky channel was not working . On Sunday none of the channels where working . Says no sattelite signal on screen

Re: No signal

Bertie42 — Mon, 28 Aug 2023 09:27:41 GMT

Every channel was working except for sky channels . Sky sports etc

Re: No signal

oldfella — Mon, 28 Aug 2023 09:30:50 GMT

@Bertie42 wrote:
Every channel was working except for sky channels . Sky sports etc

Hi @Bertie42

Check through the following link.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

If you cannot solve your issue best to contact Sky for an Engineer

Re: No signal

Bertie42 — Mon, 28 Aug 2023 09:55:18 GMT

Tried for engineer . Best they can do is 4th of September which is not good enough.

Re: No signal

Daniel0210 — Mon, 28 Aug 2023 09:57:18 GMT

@Bertie42

Unfortunately that will be the earliest possible appointment based to engineer availability in your area.

Re: No signal

PandJ2020 — Mon, 28 Aug 2023 10:19:20 GMT

@Bertie42 wrote:
Tried for engineer . Best they can do is 4th of September which is not good enough.

A week is actually pretty good.

If your need is to have a faster response then look at Sky Protect.

However, they will normally apply a credit once the fault is fixed from the date of reporting if you contact them and ask.

Re: No signal

Bertie42 — Mon, 28 Aug 2023 11:21:09 GMT

A sky engineer should be out today considering it was only installed on Saturday and has now failed . Certainly should not be a cost . I should be refunded as I couldn't watch any football over the weekend which I pay handsomely for

Re: No signal

Daniel0210 — Mon, 28 Aug 2023 11:23:26 GMT

@Bertie42

The engineer visit will not cost you. As stated, the earliest possible date has been provided. The chances of a same day visit are a thing of the very distant past.

Re: No signal

GD1 — Mon, 28 Aug 2023 11:28:55 GMT

@Bertie42 Regardless of when the system was fitted expecting an engineer next day or even same day is unrealistic, all engineers will already be on jobs already booked and would never be pulled off orther jobs to prioritise another customer, it's not how things work.

As for any refund (the few pence you'll get) will need to be discussed with Sky once service is restored.

Re: No signal

Bertie42 — Mon, 28 Aug 2023 11:37:47 GMT

That's simply not good enough for a company the size of sky . Should have engineers on call for these problems. If I can't get an engineer until the 4th of September will I get refunded for loss of service for a week ?

Re: No signal

GD1 — Mon, 28 Aug 2023 11:46:25 GMT

@Bertie42 wrote:

That's simply not good enough for a company the size of sky . Should have engineers on call for these problems.

That's simply not possible, not unless you wish your subscriptions to at least double? Having engineers on call out as you seem to expect is costly and that cost would need to be borne by other customers, which wouldn't be fair.

As already advised you'll need to discuss any refunds once your service is restored.

Re: No signal

Daniel0210 — Mon, 28 Aug 2023 11:45:04 GMT

@Bertie42 wrote:

Should have engineers on call for these problems.

Again, unrealistic if you expect a Sky engineer to sit around in each area of the UK just on the off chance a new customer encounters a problem.

If I can't get an engineer until the 4th of September will I get refunded for loss of service for a week ?

As previously suggested that is something you'll have to discuss with Sky once the problem has been fixed but it would probably be a couple of pounds at most.

Re: No signal

Bertie42 — Mon, 28 Aug 2023 11:49:38 GMT

I would expect my new install to work which it doesn't so engineer should come and fix the issue today . I don't think that's unreasonable. Different if it wasn't only installed on Saturday

Re: No signal

Daniel0210 — Mon, 28 Aug 2023 11:52:23 GMT

@Bertie42

It has already been explained why that is unreasonable, unrealistic and not going to happen. Your visit has presumably been booked for next Monday so we can't advise you anything further.

Re: No signal

Bertie42 — Mon, 28 Aug 2023 11:57:56 GMT

It hasn't been booked because that's too long of a wait . If I could actually get somebody on the phone it would be great. If I got a boiler installed and it didn't work you can be sure they would be back posthaste to fix it . Customer service is very poor from sky I have to say .

Re: No signal

GD1 — Mon, 28 Aug 2023 12:03:33 GMT

@Bertie42 If you've not booked it then you're now likely to have an even longer wait as that slot may now have been taken.

Comparing it to a boiler repair isn't like for like, having hot water & heat is considered essential, Pay TV is a luxury.

I'm not sure what you're wanting fellow customers to do for you, we've advised you of the situation so there is nothing more we can add further, other then to call Sky back and make a new appointment.

Re: No signal

Bertie42 — Mon, 28 Aug 2023 12:06:47 GMT

Do you guys work for sky . You all seem to accept this level of service . Sheesh

Re: No signal

Daniel0210 — Mon, 28 Aug 2023 12:07:54 GMT

@Bertie42

The text in bold under the date and time of our posts is self explanatory. We are customers like you.

Re: No signal

PandJ2020 — Mon, 28 Aug 2023 12:09:28 GMT

@Bertie42 wrote:
Do you guys work for sky . You all seem to accept this level of service . Sheesh

Ah, we've got to the do you work for Sky line.

as I already noted, look at Sky Protect if you want to jump the queue.

Re: No signal

GD1 — Mon, 28 Aug 2023 12:15:05 GMT

@Bertie42

Does this not clarify who we are?