topic Re: Constant mini box issues with connectivity in Sky Q

Constant mini box issues with connectivity

Km — Sun, 27 Aug 2023 14:24:59 GMT

Nearly everday

Re: Constant mini box issues with connectivity

Addie15 — Mon, 28 Aug 2023 07:34:09 GMT

Hi there, Km. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Constant mini box issues with connectivity

Addie15 — Wed, 30 Aug 2023 07:48:46 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can we re-escalate this for you. Thanks.

Re: Constant mini box issues with connectivity

Quoman7 — Wed, 30 Aug 2023 07:50:42 GMT

@Km wrote:

Nearly everday

Hi @Km Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with the Mini box?

Re: Constant mini box issues with connectivity

Km — Wed, 30 Aug 2023 08:12:45 GMT

Seems to be ok after sw updates for now