topic Re: No satellite signal in Sky Q

No satellite signal

Coco — Sun, 27 Aug 2023 13:15:55 GMT

No satellite signal

Re: No satellite signal

Daniel0210 — Sun, 27 Aug 2023 13:18:01 GMT

@Coco
Take a look at the troubleshooting on the appropriate section of this link.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company rather than Sky.

Re: No satellite signal

Coco — Sun, 27 Aug 2023 13:20:39 GMT

I've done all the trouble shooting and don't want to get an engineer. I can't even get through to sky to speak to someone. Very bad service

Re: No satellite signal

nigea99 — Sun, 27 Aug 2023 13:24:01 GMT

@Coco wrote:

I've done all the trouble shooting and don't want to get an engineer. I can't even get through to sky to speak to someone. Very bad service

@Coco If you have tried the troubleshooting & it didn't work then you are very likely going to need an engineer to visit

Re: No satellite signal

Daniel0210 — Sun, 27 Aug 2023 13:27:25 GMT

@Coco wrote:

and don't want to get an engineer.

@Coco

How can it be a very bad service? If you don't want an engineer how else are you going to get the dish realigned?

Re: No satellite signal

Coco — Sun, 27 Aug 2023 15:07:40 GMT

Because I can't get throught to speak to anyone and I shouldn't have to pay for an engineer.... I've being a sky customer for 14 years . So to me that is bad service . All maintenance should be included in price .

Re: No satellite signal

nigea99 — Sun, 27 Aug 2023 15:09:30 GMT

@Coco wrote:

Because I can't get throught to speak to anyone and I shouldn't have to pay for an engineer.... I've being a sky customer for 14 years . So to me that is bad service . All maintenance should be included in price .

@Coco Assuming you have SKY Q then the engineer 's visit is included in the cost & you don't have to pay extra

Re: No satellite signal

Daniel0210 — Sun, 27 Aug 2023 15:10:04 GMT

@Coco

For Sky Q customers there is no charge!

Re: No satellite signal

nigea99 — Sun, 27 Aug 2023 15:12:38 GMT

@Coco wrote:

Because I can't get throught to speak to anyone and I shouldn't have to pay for an engineer.... I've being a sky customer for 14 years . So to me that is bad service . All maintenance should be included in price .

Also if you follow the link @Daniel0210 posted you should be able book an engineer without needing to call