topic Re: Poor signal in Sky Q

Poor signal

Tracy2 — Thu, 24 Aug 2023 13:25:20 GMT

I have a Sky Q box when viewing channels the picture will become pix-elated, break up and then they signal drops out and the picture freezes.

Re: Poor signal

Addie15 — Fri, 25 Aug 2023 07:29:48 GMT

Hi there, Tracy2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor signal

Quoman7 — Fri, 25 Aug 2023 07:40:33 GMT

@Tracy2 wrote:

I have a Sky Q box when viewing channels the picture will become pix-elated, break up and then they signal drops out and the picture freezes.

Hi @Tracy2 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Poor signal

Chodley — Fri, 25 Aug 2023 07:42:07 GMT

And if that doesn't work it sounds like the dish is misaligned or blocked. Hopefully the chat support can diagnose.

Re: Poor signal

Mr+Flibbles+86 — Sun, 27 Aug 2023 09:12:40 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks