https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-has-shut-down-and-refuses-to-reboot-after-several-attempts-Making-strange-noise/m-p/4395092#M595759 <P>Box shut down, have tried disconnecting from mains and reconnecting, box then displays software update, tells us to wait 15 minutes then press home key when screen goes blank. Doing this leaves the screen blank, the 'Q' on the box pulsating but an alarming metallic scraping noise coming from the box. It then repeats the entire process, taken two hours so far. Not happy!</P> Sat, 26 Aug 2023 18:54:31 GMT GeoffNash58 2023-08-26T18:54:31Z https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-has-shut-down-and-refuses-to-reboot-after-several-attempts-Making-strange-noise/m-p/4395092#M595759 <P>Box shut down, have tried disconnecting from mains and reconnecting, box then displays software update, tells us to wait 15 minutes then press home key when screen goes blank. Doing this leaves the screen blank, the 'Q' on the box pulsating but an alarming metallic scraping noise coming from the box. It then repeats the entire process, taken two hours so far. Not happy!</P> Sat, 26 Aug 2023 18:54:31 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-has-shut-down-and-refuses-to-reboot-after-several-attempts-Making-strange-noise/m-p/4395092#M595759 GeoffNash58 2023-08-26T18:54:31Z https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-has-shut-down-and-refuses-to-reboot-after-several-attempts-Making-strange-noise/m-p/4395130#M595764 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3822130">@GeoffNash58</a>&nbsp; &nbsp;It sounds fatal, you need to contact Sky.</P> Sat, 26 Aug 2023 19:15:20 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-Q-box-has-shut-down-and-refuses-to-reboot-after-several-attempts-Making-strange-noise/m-p/4395130#M595764 MightyQuinn 2023-08-26T19:15:20Z