topic Asking for viewing card in Sky Q

Asking for viewing card

J_Sharpe — Sat, 26 Aug 2023 10:52:19 GMT

When trying to access Sky programmes the screen displays "Please ensure the correct viewing card is inserted with the chip facing up" . I find this a mystery as the card has never been touched since the system was installed 10 months ago. I have followed suggestions to remove and replace card, switch off box etc. but no difference. What should I try next?

Re: Asking for viewing card

Mr+Flibbles+86 — Sun, 27 Aug 2023 09:26:36 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Asking for viewing card

Tom-W19 — Tue, 29 Aug 2023 11:06:04 GMT

Hi @J_Sharpe

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Asking for viewing card

Parkhill — Fri, 16 Feb 2024 11:58:44 GMT

Message appears requesting to insert viewing card card has always been in place

I have removed and re inserted and also switched off the box and retried still nor working