topic Re: Scaffold in Sky Q

Scaffold

Dazzy19 — Sat, 26 Aug 2023 10:18:07 GMT

Hi I have scaffolding erected at the house. This is causing severe mental distress due to lack of tv signal. Please can someone advise what I can do

Re: Scaffold

Daniel0210 — Sat, 26 Aug 2023 10:24:19 GMT

@Dazzy19

You could call Sky or an independent satellite installation company and ask them to move it providing there is an alternative location. Sky will charge £65 for this.

Re: Scaffold

nigea99 — Sat, 26 Aug 2023 10:28:02 GMT

hi @Dazzy19

I know it is not quite the same but if you have a tablet, smart phone or laptop you can use SKY Go to watch live programmes

Re: Scaffold

Dazzy19 — Sat, 26 Aug 2023 10:37:34 GMT

Thanks, for replies. I have called sky, spoke to an advisor who suggested sending an engineer. I clearly explained the issue was scaffolding on at least 2 occasions but she said it would be free. Seems t strange to me.
my recordings still work at the moment built apparently they might also go aswell. Do you know if this is true?

Re: Scaffold

TimmyBGood — Sat, 26 Aug 2023 10:45:11 GMT

@Dazzy19 wrote:

my recordings still work at the moment built apparently they might also go aswell. Do you know if this is true?

Eventually the box will require a subscription confirmation by satellite signal, and without that will refuse to operate at all.

Re: Scaffold

Dazzy19 — Sat, 26 Aug 2023 10:46:59 GMT

Thanks, don't suppose anyone knows how long before it locks?

Re: Scaffold

nigea99 — Sat, 26 Aug 2023 10:58:02 GMT

@Dazzy19 wrote:

Thanks, don't suppose anyone knows how long before it locks?

No set period - it depends partly on when it last got it's authorisation - anything from a day or 2 to a couple of weeks or more I think

Re: Scaffold

TimmyBGood — Sat, 26 Aug 2023 10:58:41 GMT

@Dazzy19

I don't think Sky has ever made that public: we've been told it's now longer than it used to be so as to cope with post-storm periods with high demand for dish realignment and consequent lengthy waits for installer attendance.

Re: Scaffold

Dazzy19 — Sat, 26 Aug 2023 11:01:19 GMT

Thanks, well engineer coming Monday. I believe the scaffold will be up for 2 weeks so I'll probably have to pay for relocation in the interim.