https://helpforum.sky.com/t5/Sky-Q/Unable-to-download/m-p/4394272#M595622 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3821414">@Tim7</a>&nbsp;wrote:<BR /> <P>Morning. I am unable to download and our broadband is fine. Messsge is - because of thechnicak difficulties &nbsp;your download was unable to be completed. This is on our Sky Q box and other box also.</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3821414">@Tim7</a>&nbsp;</P> <P>First try rebooting your router.</P> <P>Disconnect power lead for 30 secs and then reconnect to reboot.</P> <P>Wait until the router is completely back up and running and then&nbsp;Try a Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.<BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Sat, 26 Aug 2023 09:17:09 GMT oldfella 2023-08-26T09:17:09Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-download/m-p/4394243#M595614 <P>Morning. I am unable to download and our broadband is fine. Messsge is - because of thechnicak difficulties &nbsp;your download was unable to be completed. This is on our Sky Q box and other box also.</P> Sat, 26 Aug 2023 08:37:44 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-download/m-p/4394243#M595614 Tim7 2023-08-26T08:37:44Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-download/m-p/4394272#M595622 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3821414">@Tim7</a>&nbsp;wrote:<BR /> <P>Morning. I am unable to download and our broadband is fine. Messsge is - because of thechnicak difficulties &nbsp;your download was unable to be completed. This is on our Sky Q box and other box also.</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3821414">@Tim7</a>&nbsp;</P> <P>First try rebooting your router.</P> <P>Disconnect power lead for 30 secs and then reconnect to reboot.</P> <P>Wait until the router is completely back up and running and then&nbsp;Try a Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.<BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Sat, 26 Aug 2023 09:17:09 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-download/m-p/4394272#M595622 oldfella 2023-08-26T09:17:09Z