topic Re: Apps closing down in Sky Q

Apps closing down

lisaj1 — Fri, 25 Aug 2023 12:49:46 GMT

When I try and watch either Paramount or Prime the screen goes black. sometimes it ca be after 5 mins or 30?

Any suggestions/solutions would be great. Thanks 🙄

Re: Apps closing down

Mr+Flibbles+86 — Sat, 26 Aug 2023 07:46:03 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Apps closing down

lisaj1 — Sat, 26 Aug 2023 10:33:03 GMT

Hi @Mr+Flibbles+86

Thank you very much for replying to my query. Fortunately for me, Sky actually called me about something else and I managed to get it all sorted by going into the secret menu and refreshing apps. If I have any more querie I know where to come for help. Thank you